If you cannot log in to the central UHH-Login service of the University of Hamburg, there are only a few reasons:
- You are not using the correct user account/password combination:
- User account: Make sure that the spelling of the username is correct and that you are using it with your login details. The username always consist of three letters and four digits.
- Password: If you have lost your password, you can initiate the process to recover your user account. To do this, click on "Forgotten your user ID or password?".
- There is a problem with your user account:
- If there are too many failed login attempts, your user ID will be blocked globally for a few minutes. In this case, simply wait.
- Your user ID is no longer valid.
- The service is disrupted:
In this case, simply wait. Check the latest news of the RRZ: https://www.rrz.uni-hamburg.de/ueber-uns/aktuell.html
If in doubt, please contact the ServiceLine of the Regional Computing Center (RRZ): https://www.rrz.uni-hamburg.de/en/beratung-und-kontakt/serviceline.html